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Complaints

If you wish to register a complaint, please contact our Compliance Officer:
We will investigate and provide a written response. If you don’t hear from us within 3 working days, feel free to check-in with us. When we acknowledge receipt of your complaint, we’ll assign you a personal complaint handler. We will give you the name and contact details of the complaint handler and clearly set out the next steps. We will always get back to you as soon as we can, but at the very latest you’ll have a Final Response within 8 weeks of your initial contact. If for any reason we don’t think we can meet that deadline, we will contact you to let you know.
If you remain unsatisfied following our investigation of your complaint, you are entitled to refer your complaint to the Financial Ombudsman Service at: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Their phone numbers are 0300 123 9123 (charged at a national rate) or 0800 023 4567 (free from landlines).
Or you can log on to their website: www.financial-ombudsman.org.uk

Share Credit Limited is registered in England and Wales (No. 09540341) with a registered address: 18/F, 40 Bank Street, London, E14 5NR. Share Credit Limited is authorised and regulated by the Financial Conduct Authority (FCA Reference Number: 719365)

Risk Warning

Investing or lending through ShareCredit lending platform involves significant risks, and before you are able to invest through ShareCredit we need to make sure that you fully understand them and have the experience to make informed investment decisions.

Your capital is at risk if you lend to business and individuals and P2P lending is not covered by the Financial Services Compensation Scheme. There is a risk that business or individuals may default and that the loan won’t be repaid. Share Credit is targeted at investors who understand these risks and make their own investment decisions. Share Credit does not give investment advice or provide analysis or recommendations regarding investment opportunities. Investments can only be made by members of Share Credit on the basis of information provided. Share Credit takes no responsibility for this information or for any recommendations, opinions or predictions. Please click here to read the full risk warning.

This website has been approved as a financial promotion by ShareCredit Limited.